Customs & Import Fees
Our business is registered in Italy. We work mainly with our warehouses in Asia. This allows you to choose from an extensive range of designs while getting a competitive price. It means that most of our products are shipped to you from the mentioned overseas warehouses.
Even though we always try to cover duty fees upfront, for some countries that is not always possible, especially for products above 135£/150$.
Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of goods, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
USA - All orders are exempt from import tax.
EUROPEAN UNION - Some orders of value greater than 150€ may be subject to VAT upon reception depending on the source country.
UK - All orders are subject to the VAT tax and custom clearance fees.
AUSTRALIA - All orders about AUS$1000 are subject to import duties. This figure can vary depending on the value of the parcel, please check with the Department of Home Affairs for more information.
NEW ZEALAND - All orders about NZ$1000 are subject to import duties. This figure can vary depending on the value of the parcel, please check with the New Zealand Customs Service for more information.
CANADA - All orders are subject to 5% GST.
BRAZIL - All order are subject to import duties.
OTHER COUNTRIES - Please contact your local customs office regarding import duties.
REFUSING TO PAY CUSTOMS
If you choose to refuse the customs fee and the parcel is returned back to Lux Linen's SRLS, the shipping fee will be deducted from your refund.
If you're still unsure on whether you are subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.